Protective Services Department Contacts

Haley Jeffrey - Emergency Services Manager

Jason Blackwell - Regional Fire Chief

Rebecca Goertzen - Protective Services Assistant

2018 NESST

Northern Emergency Support Services Training Weekend


Hosts: City of Terrace, City of Fort St. John/District of Taylor, District of 100 Mile House, District of Fort St. James, Peace River Regional District, Provincial Health Authority, Regional District of Bulkley-Nechako, Regional District of Kitimat Stikine, Town of Smithers, Village of Telkwa.


Location: Terrace, BC


Date: Friday, April 13 – Sunday, April 15, 2018


Registration Fee:

Early bird registration $100 per person until March 13, 2018
After March 13, 2018, $125 per person
If you are registering as a team, please register each member individually.


Gift Baskets:

Your hosts request that each team bring a gift basket to be given away during the Volunteer Appreciation Dinner. Some ideas include local arts and crafts or community swag/promotional items.

To register click here

One Day Registration


Choose 1 of the 5 Saturday Workshop Selections

Course 1 – Operational Readiness, Psychological First Aid & Beyond! – Carolyn Sinclair, Disaster Psychosocial Program

Participants who attend this workshop will build on the principals of Psychological First Aid by enhancing their understanding and roles of helping people cope in response to critical incidents and Disasters.
Learning outcomes include:

  • The necessity of having an excellent self-care plan
  • The benefits of being a good listener who can accurately assess those in crisis
  • What are your personal limits in providing practical care & support
  • How to protect people emotionally and physically from further harm

Prerequisite: Psychological First Aid Level One

Course 2 –Managing Volunteer Programs– Justice Institute of British Columbia

Emergency management professionals and volunteers learn the fundamentals of volunteer management including recruiting, managing, and retaining volunteers. It also addresses issues such as risk management and liability, worker care, volunteer management software, and handling challenging volunteers.


Course 3 –Disasters and Trauma– Justice Institute of British Columbia

Explore the range of responses and reactions to stress following a traumatic incident. Trauma interventions following a major tragedy such as an airplane crash or earthquake require a coordinated intervention that goes well beyond the provision of group debriefings. Participants will gain:

  1. an understanding of the phases and impact of a disaster and understand how these phases will influence both reactions and interventions;
  2. an awareness and understanding of various trauma intervention models for responders; and
  3. an awareness and understanding of various trauma intervention models for community residents.

Pre-during, and post-disaster interventions will be discussed.


Course 4 –Meet and Greet– John McEwan, Salvation Army

This introductory workshop is offered to those persons on The Salvation Army or Emergency Support Services teams interested in Meet & Greet responsibilities.  The purpose of the workshop is to provide participants with the knowledge and skills to meet and direct someone traumatized by disaster to any and all services required in an ESS Reception Centre - beginning the process of Recovery!

Objectives:  Upon completion of Meet and Greet, participants will have a working knowledge of the following:

  1. Introduction to Meet and Greet
  2. Introduction to the Meet and Greet Worker role
  3. Directing people within a Reception Centre
  4. Meeting Vulnerable Population Needs
  5. Emotional and Spiritual Care
  6. Meet and Greet Worker stress

Course 5 –Linking Unmet Needs– Tarina Colledge & Sarina McDonell, Emergency Support Services

Understanding and recognizing the criticality of unmet needs, from the perspective of ‘do no harm, through the 4 C’s of Disaster Partnering; linking vulnerable persons to services which empower self-recovery.


Local Excursions Networking Opportunity


Choose one of four options:


Option 1 –Gentle Yoga with Angela Wiebe

Enjoy an introduction to yoga by a professional instructor.
Mats and props will be supplied.
Socks or bare feet are all you need.
Location: Terrace Sportsplex

Option 2 – Explore Downtown Merchants

An opportunity to explore some of Terrace’s downtown shops. Here is a few suggestions within walking distance:

MASON JAR: A vintage downtown shop offering upcycled and functional home décor items.  A great place for special gifts or to borrow the ideas.

ANTIQUES, ARTISANS AND ODDITIES: Located in one of Terrace’s pioneer homes, features a collection of vendors offering a variety of products. A charming store with knowledgeable and friendly staff who know the history of the antiques, this is a great place to browse, hard to leave without a little memento

RED RAVEN ART GALLERY: Bringing a diverse group of talented artists together under one roof, this art gallery has the work of 40 different artists on display. It features many of Rick Goyette’s shifty characters carved from the bark of cottonwood trees, sometimes we’re lucky and the carver is in the studio

Option 3 –Eby Street Fish Hatchery

An opportunity to see how the Northwest Watershed Enhancement Society works to protect our fish stock
View small fry and see the efforts of the volunteers to feed and raise them.
Includes life cycle and migration of salmon
Fossils from the Clore River area
Transportation will be provided


Option 4 –George Little House

Located in the centre of town and this historical home of town founder George Little is a local focal point and gathering place. In the winter of 2003, in a momentous move, the house was brought back to the heart of Terrace and was refurbished to its original state.

The main reception floor is used as retail space to sell local artists' wares and Terrace souvenirs. Local groups use the main floor for special events and gatherings and an old-fashioned monthly tea is served, harkening back to a more formal time. This stunning, two-story heritage home is hard to miss at the end of Kalum Street and is a must see for anyone visiting Terrace.




The following hotels have reserved blocks of rooms that will be held until March 13th, 2018:

Bear Country Inn
4702 Lakelse Ave.

  • This family owned boutique hotel located in the heart of downtown Terrace is a short walk from the Conference facilities and has been the primary supplier of lodging for the Skeena Valley ESS Teams Level 1 Activation's. Accessible rooms available.

Comfort Inn & Suites
5112 Hwy 16 W

  • This brand new hotel (opened Spring 2017), located in a quiet area, is just minutes (7 min.) from downtown terrace and the conference facilities. Accessible and Pet friendly rooms available.

Rest Inn
4326 Lakelse Avenue

  • This picturesque motel feels as though it is miles from town, with its surrounding forest and river views, but is actually within walking distance of the conference facilities or an even shorter (3 min.) drive. Accessible rooms available.

Other Hotel Options for NESST Attendees:

Holiday Inn Express & Suites
3059 Hwy 16 E

Sunshine Inn
Behind Cityhall - Opening late fall 2017
Days Inn Terrace
4620 Lakelse Ave.

Best Western Terrace Inn
4553 Greig Ave.

Sandman Inn Terrace
4828 Hwy 16 W


To register click here

One Day Registration


Host Teams

Financial Sponsors

Diamond level Sponsor

Gold level Sponsor

Silver level Sponsor

Bronze level Sponsor

Download an editable version of the
Household Emergency Plan


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