911 is a public service that offers immediate access to police, fire, and ambulance services using a single phone number. In October 2011, the Regional District of Bulkley-Nechako launched its 911 service, establishing the necessary infrastructure to connect First Nation communities, municipalities, and rural residents within the district to these essential emergency services.
Starting in 2026, Fraser-Fort George 911, a service provided by the Regional District of Fraser-Fort George, will take over the public safety answering point from E-Comm, and will answer all 911 calls with a more autonomous 911 call answer service that can respond to the needs of northern communities and residents within the Regional District of Bulkley-Nechako.
Call takers and dispatchers play a crucial role in emergency response, ensuring a safe, timely, and effective response. They facilitate all communications between 911 callers and emergency personnel, including police officers, firefighters, and paramedics.
Don’t Hang Up
If you dial 911 accidentally, stay on the line and tell the 911 dispatcher you are safe. If you hang up, dispatchers won’t know if you’re okay and may need to call you back or send emergency personnel to help.
Know Your Location
Although wired landline phones can provide the exact address/location information, cellular phones provide only general location information and Internet phones provide no location information. If you do not know your exact location, it is beneficial to know what area or community you are in or near, the address of the buildings near you, the cross streets, or any other information that will assist emergency personnel in finding you. (e.g landmarks, highway exits).
Post Your Address Clearly
Have your address visible on your home or at the end of your driveway to ensure first responders can easily identify your residence
Help Others Know About 911
Teach family members, caregivers or children how to use 911 properly and remind them it is for emergencies only. Keep cordless phones charged in one location, clearly display the address in the same place in case there is need to be read to the dispatcher.
911 is only used for reporting emergency situations such as:
A crime in progress
A medical emergency
A motor vehicle accident
Fires
Do not dial 911 to see if it is working.
If you recently called 911, delete the call from call history to help prevent an accidental call.
Avoid programming 911 into your phone, as this can result in accidental calls.
