Text to T911
Text to 911 (T911) service is a specialized texting service that provides people who are Deaf/Deaf-Blind, Hard-of-Hearing, or Speech Impaired (DHHSI) that allows registered users to communicate with 911 call takers via text. This service is available to residents in the municipalities, First Nations, and rural areas of the Regional District of Bulkley-Nechako who pre-register with their wireless providers. The service is provided by E-Comm— the emergency communications centre responsible for answering 911 calls in the northern interior. To register visit www.textwith911.ca.
T911 works differently than regular texting and there are very important things DHHSI persons need to know in order to use this special text service:
- You must pre-register your cellphone with your cellphone company. Visit www.textwith911.ca to register.
- You must have a cellphone that can make voice calls and send/receive texts. If you are not sure if your cellphone can do both, check with your cellphone company.
- Visit www.textwith911.ca for a full list of communities where the service is available.
- In an emergency, you must first dial 911 like any other caller to establish a voice connection – this is the only way a text session can start. Do not start texting until you get a text from the 911 operator.
It is important that DHHSI persons register their cellphone for T911 and learn how the service works. Visit www.textwith911.ca to register your cellphone and learn more.
